FAQ - frequently asked questions

FAQ - Frequently Asked Questions

Welcome to our FAQ regarding shopping at the Kortools online store! Here you will find answers to the most frequently asked questions about the purchasing process, payments, delivery, and other important matters.

We invite you to read the information below, which will help you shop with us more easily and enjoyably. If you have any additional questions, do not hesitate to contact our customer service team.

1. How to make a purchase in our online store? Log in, register, or place an order as a guest (without registration). Add products to your cart, choose your delivery and payment methods, and confirm the order.

2. What are the available payment methods? Traditional bank transfer, Autopay, payment cards (Visa, MasterCard), Google Pay, BLIK, and cash on delivery (COD).

3. What are the available delivery methods? InPost Courier, DHL, DPD, Parcel Lockers (Paczkomaty), and personal pickup.

4. Do you offer discount codes and promotions? Yes, you can find current promotions and discount codes on our homepage and social media profiles.

5. How can I check product availability? "In-stock" products are shipped within 24 hours. Made-to-order products have a specified shipping time visible on the product page (when selecting the appropriate product variant).

6. Can I contact you directly regarding my order? Yes, email us at biuro@kortools.pl, and we will answer your questions and help with your order.

7. How can I check my order status? Log in to your account to track your order status or contact us at biuro@kortools.pl.

8. Do you offer returns or exchanges? Yes, we provide the possibility of returns or exchanges. Details can be found in our returns policy on the website.

9. Do you offer invoicing for companies? Yes, when placing an order, you can select the option to receive a VAT invoice for businesses.

10. What are the customer service office hours? Our customer service office is open Monday to Friday from 7:00 AM to 5:00 PM local time.

11. Do you offer free delivery? Yes, we offer free delivery for orders above a certain amount. Currently, that amount is 800 PLN gross. Details can be found on our website or during checkout.

13. Can I edit my order after it has been placed? Yes, you can edit your order before it is shipped. Contact us at biuro@kortools.pl or via the contact form on the website.

14. Can I track my shipment after it is sent? Yes, after your order is shipped, you will receive a confirmation email with a tracking number so you can track its status.

15. Is it possible to pick up my order in person? Yes, we offer a personal pickup option at a designated location. Select this option while placing your order.

16. How can I contact customer service if I have questions or problems? You can contact our customer service via email at biuro@kortools.pl or by phone at the numbers available in the "Contact" section during office hours.

17. Do you offer technical assistance in choosing the right product? Yes, our specialists are here to help you choose the right product for your needs. Contact us for individual support.

18. Can I cancel an order after it has been placed? Yes, you can cancel an order before it is shipped. Contact us as soon as possible at biuro@kortools.pl or by phone to proceed with the cancellation.

19. Are products protected against damage during transport? Yes, we take care to properly secure products before shipping to prevent damage during transit.

20. How can I verify if my order was placed correctly? After placing an order, you will receive a confirmation email. If you do not receive it, please check your spam folder or contact us to confirm the order status.

21. Is international delivery available? Yes, we ship not only within Poland but also abroad. Contact us for detailed information regarding shipping costs and delivery times to your country.

22. How do you protect my personal data? At Kortools, protecting your personal data is a priority. We use the latest technologies and security procedures to ensure the confidentiality and integrity of your data.

23. Is my personal data used for marketing purposes? We respect your privacy. Your personal data is used solely for order fulfillment and contacting you regarding customer service. We do not share your personal data with third parties without your consent.

24. Can I manage my personal data? Yes, you have full control over your personal data. You can request access, correction, deletion, or restriction of processing of your data at any time. Contact us to exercise these rights.

Thank you for using our FAQ. We hope these answers helped you better understand the purchasing process in our store. If you have additional questions or need further assistance, do not hesitate to contact our customer service team at biuro@kortools.pl. We are happy to help and provide all necessary information. Happy shopping!