Terms and Conditions

Amendment dated 2 October 2026: § 10a was added and applies to orders placed on or after 19 October 2026.
Amendment dated 3 October 2026: § 10b (uncollected cash-on-delivery shipments) was added and takes effect on 19 October 2026; § 7 and § 19 were supplemented accordingly.
Amendment dated 4 October 2026: § 7a (deferred payment) was added and applies to orders placed on or after 19 October 2026; § 7 was supplemented accordingly.

Terms and Conditions of the Kortools Online Store

Chapter I. General Provisions

§ 1. These Terms and Conditions define the rules governing the Kortools online store and the conditions for concluding agreements for the sale of goods (the Goods) offered by the Seller. They apply to all Customers of the Kortools Store, both Consumers and Business Customers, and to all orders placed through the Kortools Online Store or by other means, such as email.

§ 2. The Seller is Kortools, with its registered office at ul. Ks. dr J. Knosały 115, 41-922 Radzionków, Poland, tax identification number (NIP) 6263057845. Contact the Seller at biuro@kortools.pl or +48 789 589 582. The Seller's details are available on the Store's website.

§ 3. A Consumer is a natural person purchasing Goods for purposes not directly related to their business or professional activity. A Business Customer is a Customer purchasing Goods in connection with their business or professional activity. Goods means any product available in the Store's offer that is the subject of a Sales Agreement. A Sales Agreement is an agreement for the sale of Goods concluded between the Seller and the Customer. A Sole Trader with Consumer Rights is a natural person conducting a business who concludes an agreement directly related to that business, where the content of the agreement shows that it is not professional in nature for that person, in particular in view of the scope of their business activity. The provisions concerning Consumers apply to Sole Traders with Consumer Rights with respect to the right to withdraw from an agreement within 14 days, non-conformity of Goods with the agreement, and unfair contract terms.

Chapter II. Placing Orders

§ 4. Orders in the Kortools store may be placed:

• online, through the Kortools Online Store;
• by email, to the Seller's email address provided on the Store's website.

§ 5. Placing an order constitutes conclusion of a Sales Agreement for the Goods on the conditions set out in these Terms and Conditions. Every order, regardless of how it is placed, is subject to the Kortools Terms and Conditions. After an order is placed, the Seller confirms its acceptance for fulfilment electronically, for example by email.

§ 5a. Orders placed outside the online store

Orders placed outside the Kortools online store, in particular by email or telephone, are fulfilled under these Terms and Conditions and constitute conclusion of a Sales Agreement between the Seller and the Customer. These Terms and Conditions form an integral part of every offer and every order, regardless of how it is submitted.

Fulfilment and delivery times provided by the Seller are estimates and do not constitute a guarantee of a deadline. The Seller is not liable for delays resulting from the actions of courier companies, carriers or manufacturers, or other circumstances beyond the Seller's control. This limitation of liability does not apply to Consumers or Sole Traders with Consumer Rights to the extent that mandatory provisions of law provide for the Seller's liability.

Chapter III. Prices and Payments

§ 6. Prices of Goods are stated in the currency selected in the Store and include VAT where applicable. The order currency and final amount payable are shown in the checkout. The price stated next to the Goods is binding at the time the order is placed. The final amount payable comprises the total prices of the ordered Goods and the delivery costs for the delivery and payment methods selected by the Customer.

§ 7. The Customer may choose one of the available payment methods, such as:

• traditional bank transfer to the Seller's bank account;
• payment by card or another electronic payment method made available in the checkout;
• cash on delivery, upon receipt of the shipment;
• deferred bank transfer.

Cash on delivery may be disabled for a Customer in accordance with § 10b(5).

The rules for deferred bank transfer are set out in § 7a.

For bank transfer or electronic payment, the Goods will be shipped after the amount due has been credited to the Seller's account, unless the parties agree otherwise. All payments must be made before shipment of the Goods where the agreement so requires.

§ 7a. Deferred payment (deferred bank transfer)

1. Deferred bank transfer, meaning an invoice with a deferred payment due date, is available only to Business Customers. The Seller grants it following a positive assessment of the Business Customer, in particular through the Polish National Debt Register (Krajowy Rejestr Długów, KRD), and on the basis of their payment history. A Business Customer has no entitlement to deferred bank transfer: the Seller may refuse it and will then fulfil the order after the pro forma invoice has been paid.
2. The payment due date is stated on the invoice and is 14 days from its issue date. At the Business Customer's individual request, following additional verification, the Seller may allow a payment period of up to 30 days.
3. Deferred bank transfer is granted up to a monetary limit. The initial limit is PLN 2,000 including VAT. The limit includes the total amount of unpaid invoices with deferred payment terms, taking credit notes into account, orders placed with deferred bank transfer that have not yet been invoiced, and the amount of the new order.
4. The limit increases automatically with the payment history: the more invoices with deferred payment terms paid on time, and the higher their amounts, the higher the limit. Late payments reduce the limit. The limit may not exceed PLN 15,000 including VAT.
5. The Business Customer may request a higher limit by emailing biuro@kortools.pl. The Seller considers each request individually, following verification in KRD.
6. If the amount referred to in paragraph 3 exceeds the limit, the Seller puts fulfilment of the order on hold and informs the Business Customer by email at the address provided in the order, attaching a pro forma invoice for the entire order. The Business Customer may pay some of the outstanding invoices so that the order falls within the limit, in which case the Seller fulfils the order with deferred payment terms, or pay the pro forma invoice, in which case the Seller fulfils the order after the payment has been credited.
7. If an invoice is paid late, the Seller may claim statutory interest for late payment in commercial transactions (§ 8). For each invoice not paid by its due date, the Seller is also entitled, under Article 10(1) of the Polish Act of 8 March 2013 on Counteracting Excessive Delays in Commercial Transactions, to compensation for recovery costs equivalent to EUR 40, 70 or 100, depending on the value of the payment obligation. The Seller may claim this compensation by means of a debit note.
8. A Business Customer who is late paying an invoice is not eligible for deferred bank transfer. Eligibility is restored after all overdue invoices and the issued debit note have been paid. Until then, the Seller fulfils that Business Customer's orders after payment of a pro forma invoice. An order placed with deferred bank transfer that has not yet been shipped is put on hold, and the Seller informs the Business Customer in a message listing the overdue invoices. After the overdue invoices and the debit note have been paid, the order on hold is fulfilled with deferred payment terms.
9. Overdue invoices with deferred payment terms do not prevent fulfilment of orders paid before shipment or cash-on-delivery orders.
10. An order put on hold under paragraph 6 or paragraph 8 is cancelled if none of the payments referred to in those paragraphs is received within 14 days of the order being put on hold.
11. Debts that remain unpaid despite a demand for payment may be reported to Krajowy Rejestr Długów Biuro Informacji Gospodarczej S.A. in accordance with the Polish Act of 9 April 2010 on the Provision of Business Information and Exchange of Business Data. Independently of paragraph 8, the Seller may refuse deferred bank transfer to a Business Customer whose debt has been reported to KRD, even after that debt has been paid.
12. § 7a applies to orders placed on or after 19 October 2026.

§ 8. If a Customer is late making a payment, the Seller may claim statutory interest for late payment in accordance with the Polish Civil Code.

§ 8a. Overpayments

1. The Seller credits any amount paid in excess of the amount due (an overpayment) against the Customer's overdue or subsequent invoices, starting with the invoice with the earliest payment due date. Information about the credit is included on the invoice or in a message to the Customer.
2. At the Customer's request emailed to biuro@kortools.pl, the Seller refunds any overpayment not yet credited to an invoice to the account from which it was received, within 14 days of receiving the request.

Chapter IV. Order Fulfilment and Delivery

§ 9. Order fulfilment time includes preparing the Goods for shipment and delivering them to the Customer. The estimated fulfilment time, for example the number of business days, is stated in the Goods' description or in the shopping cart. The stated time is an estimate and may change. The Seller endeavours to meet it but is not liable if it is exceeded. Delivery delays may result, among other things, from the carrier's actions, Goods being out of stock or other circumstances beyond the Seller's control. In relation to Business Customers, the Seller is not liable for delivery delays caused by circumstances beyond its control, in particular the carrier's actions. In relation to Consumers and Sole Traders with Consumer Rights, the Seller's liability is governed by mandatory provisions of law, and this section does not restrict their rights under those provisions.

§ 10. The Goods are delivered by the selected carrier or courier company to the address specified by the Customer in the order. The Customer must provide correct address details. If a shipment is not received or is returned due to the Customer's fault, for example because the address is incorrect, the Customer bears the cost of reshipment.

§ 10a.

1. In a sale to a Business Customer, the Goods are handed over when they are entrusted to a carrier or courier company for delivery to the Customer or, for personal collection, when they are handed to the Customer. At that moment, the risk of accidental loss of or damage to the Goods, including loss of or damage to a shipment while with the carrier, passes to the Business Customer (Article 544 § 1 and Article 548 § 1 of the Polish Civil Code).
2. As the sender, the Seller handles a claim against the carrier for loss of or damage to a shipment and passes the compensation received from the carrier to the Business Customer or delivers the Goods again. At the Business Customer's express request, the Seller issues a statement waiving its right to pursue claims against the carrier in favour of the Business Customer.
3. The Business Customer reports non-delivery to the Seller within 7 days of the delivery status appearing in the carrier's tracking system or, if no such status appears, within 14 days of dispatch. At the Seller's request, the Business Customer provides a written statement that the shipment was not received. A shipment whose delivery the carrier has confirmed in its tracking system is considered delivered, and the Business Customer pursues any resulting claims against the carrier.
4. The Seller may arrange additional protection for shipments with the carrier. The carrier's liability for a shipment without additional protection is limited to the amounts specified in the carrier's terms and conditions.
5. Paragraphs 1–4 do not apply to Consumers or Sole Traders with Consumer Rights. For these Customers, the risk of accidental loss of or damage to the Goods passes when the Goods are handed to the Customer or to a person designated by them other than the carrier.
6. § 10a applies to orders placed on or after 19 October 2026.

§ 10b. Uncollected cash-on-delivery shipments

1. Failure to collect or refusal to accept a cash-on-delivery shipment does not constitute withdrawal from the agreement or cancellation of the order. The Seller informs the Customer of the shipment's return by email at the address provided in the order.
2. A Business Customer, other than a Sole Trader with Consumer Rights, remains obliged to pay the price under the issued invoice by the due date stated on it, because the Goods were handed over when they were entrusted to the carrier (Article 544 § 1 of the Polish Civil Code, § 10a(1)). If the Customer wishes to proceed with the order, they pay the cost of reshipment (§ 10) under a pro forma invoice, and the Seller dispatches the shipment again after that payment has been credited. The reshipped parcel is sent cash on delivery for the amount remaining unpaid on the invoice; if the invoice has been paid, it is sent without cash on delivery. If the Customer wishes to cancel the order, they inform the Seller; the Seller issues a credit note for the Goods, while the delivery charge stated on the invoice remains payable as the cost of the unsuccessful delivery. If no delivery cost was added to the order (free delivery), the Seller issues an invoice for the cost of the unsuccessful delivery in the amount of the reshipment charge (§ 10). Cancellation under these rules does not constitute a return of Goods within the meaning of § 15 and § 15a.
3. For a Customer referred to in paragraph 2, § 8 and the Polish Act on Counteracting Excessive Delays in Commercial Transactions apply to an invoice not paid by its due date.
4. A Consumer or Sole Trader with Consumer Rights retains the right to withdraw from the agreement (§ 11). The Seller asks whether the Customer wishes to proceed with the order or cancel it. If the Customer wishes to proceed, the Seller dispatches the shipment again after the cost of reshipment (§ 10) has been paid under a pro forma invoice; the reshipped parcel is sent cash on delivery for the price remaining unpaid or, if the order has been paid, without cash on delivery. If the Customer cancels, the Seller corrects the sales document and refunds payments received in accordance with § 12.
5. If a Customer fails to collect or refuses to accept a cash-on-delivery shipment for a second time, the Seller may disable cash on delivery for that Customer's subsequent orders. The Seller identifies Business Customers by their NIP tax identification number, and Consumers by the email address or telephone number together with the first and last name provided in the order; a Customer may report an identification error to biuro@kortools.pl. If an order is placed with cash on delivery after that method has been disabled, the Seller fulfils it after payment by bank transfer or electronic payment and reduces the delivery cost by the cash-on-delivery surcharge. The Seller informs the Customer, and an order not paid within 14 days is cancelled. The other payment methods listed in § 7 remain available under the general rules; deferred bank transfer requires the Seller's decision.
6. This section takes effect on 19 October 2026; paragraph 5 applies only to shipments from orders placed on or after that date.

Chapter V. Right to Withdraw from an Agreement (Consumers)

§ 11. Consumers concluding an agreement at a distance may withdraw from it without giving a reason within 14 days. This period begins on the day the Consumer, or a person designated by them to receive the Goods, receives the Goods. To exercise the right to withdraw, the Consumer gives the Seller an unambiguous statement before the 14-day period expires. The statement may be submitted, in particular, through the online return form available in the “Returns and complaints” section, by email to biuro@kortools.pl, or in writing to the Seller's address. The Consumer may use the statutory model withdrawal form, but this is not mandatory. The Seller will promptly confirm receipt of the withdrawal statement.

§ 12. If a Consumer effectively withdraws from an agreement, the agreement is treated as not having been concluded, and the Seller refunds all payments received from the Consumer, including the cost of delivering the Goods by the least expensive available method, no later than 14 days after receipt of the withdrawal statement. For card payments, the refund is made to the account of the card used to pay. The Goods must be returned or handed over to the Seller promptly, no later than 14 days after the withdrawal statement is submitted.

§ 13. The Consumer has no right to withdraw from the agreement if its subject comprises Goods specified in Article 38 of the Polish Consumer Rights Act, including Goods made to order or clearly personalised, Goods that deteriorate quickly or have a short shelf life, Goods delivered in sealed packaging that cannot be returned for hygiene reasons once opened, and certain multimedia products and periodicals.

§ 14. Business Customers have no right to withdraw from an agreement concluded through the Kortools Online Store. Goods purchased by a Business Customer may be returned only in specific cases agreed with the Seller in advance and after obtaining the Seller's prior written consent. As a rule, the Seller does not accept returns of Goods purchased by Business Customers. This does not apply to Sole Traders with Consumer Rights, who have the right to withdraw within 14 days under the rules for Consumers set out in Chapter V.

Chapter VI. Returns of Goods (Business Customers)

§ 15. The Seller is not obliged to accept returns of Goods purchased by Business Customers, except in situations agreed in advance and confirmed in writing by the Seller.

Goods purchased by a Business Customer may be returned only after prior contact with the Seller and after obtaining the Seller's written consent to accept the return.

The Seller considers a request for a voluntary return of Goods purchased by a Business Customer only if it is received within 14 days of delivery of the Goods. The Seller rejects requests submitted after that period. This provision does not apply to complaints or to withdrawal by a Sole Trader with Consumer Rights.

The Seller may refuse a return, in particular where Goods were procured for the Customer's individual order, purchased in a larger quantity for a specific order, unpacked, used, damaged or incomplete, or where further resale would be difficult.

Goods returned without the Seller's consent will not be accepted or collected, and the Customer may be charged the cost of returning or storing them.

The Buyer bears all costs associated with returning the Goods. Any refund accepted by the Seller covers only the value of the returned Goods, subject to the possible handling fee referred to in § 15a. The Seller does not refund shipping costs or other additional charges associated with fulfilling the order.

§ 15a. Handling fee for B2B returns

If the Seller agrees to accept a return of Goods purchased by a Business Customer, it may charge a handling fee for processing the return.

The handling fee may include, in particular, administrative, warehousing and logistical costs, order preparation costs, the cost of procuring Goods for the Customer's order, loss of the Goods' commercial value, reduced opportunities for further resale and other justified costs incurred by the Seller in fulfilling the order and processing the return.

The handling fee is determined individually in each case, taking into account the type and quantity of Goods returned, their condition, how the order was fulfilled, the costs incurred by the Seller and the opportunities for further resale.

The handling fee may be up to 50% of the net value of the returned Goods.

The handling fee is not a contractual penalty. It is a condition for the Seller's voluntary acceptance of a return of Goods purchased in a B2B sale where the Seller is not required by law to accept that return.

For orders paid in advance, the handling fee is deducted from the amount refunded to the Buyer after the Seller accepts the return.

For orders with deferred payment terms, the Seller issues a credit note for the returned Goods and a separate accounting document or invoice covering the handling fee, in accordance with the applicable tax provisions.

Returning Goods does not release the Buyer from payment obligations arising from invoices, credit notes, handling fees or other costs accepted by the Buyer or arising under these Terms and Conditions.

Returning Goods without the Seller's prior written consent does not constitute withdrawal from the agreement or automatically oblige the Seller to refund the price.

§ 15b. Delivery cost when Goods are returned from an order with free delivery (B2B)

1. This section applies only to returns of Goods voluntarily accepted by the Seller under § 15 from a Business Customer who is not a Sole Trader with Consumer Rights. It does not apply to withdrawal by a Consumer or Sole Trader with Consumer Rights, to complaints, or to returns arising from non-conformity of the Goods with the agreement or the Seller's error.
2. If the delivery charge for the shipment method selected in the order was not added solely because the value of the Goods determined under paragraph 4 reached the free-delivery threshold for that method at the time the order was placed, according to the Store's price list or the Seller's offer on which the order was based (the Store's threshold on the date this section was introduced was PLN 800 including VAT), and after the return is accepted the value of the Goods retained by the Buyer falls below that threshold, the Seller charges the Buyer the delivery cost for that order. This section does not apply to personal collection or to free delivery granted for reasons other than reaching the threshold, in particular under a promotion or individual arrangement.
3. The delivery cost is the price of the delivery method selected in the order at the time the order was placed, according to the Store's price list or the Seller's offer referred to in paragraph 2, excluding cash-on-delivery surcharges and other charges associated with the payment method. On the date this section was introduced, the Store's prices were PLN 15 including VAT for InPost Courier and InPost Paczkomaty 24/7, and PLN 17 including VAT for InPost Paczkomaty 24/7 Paczka w Weekend. The delivery cost is not the carrier's cost borne by the Seller.
4. The value of the Goods is their gross value in the order at the prices actually paid or payable, after all discounts, excluding delivery costs and payment-method surcharges, and excluding items cancelled before the Goods were handed over. A discount on the entire order, including a discount code, is allocated to individual Goods proportionally to their prices before the discount. The value of the Goods retained by the Buyer is the value of the Goods less the value of Goods returned from that order under the returns referred to in paragraph 1, including previous such returns. The value of Goods subject to a complaint, withdrawal from the agreement or an exchange due to the Seller's error is not deducted.
5. The delivery cost is charged no more than once for a given order, including where further returns occur. It is not a handling fee under § 15a and does not count towards that fee's limit. The same delivery cost may not be charged again as a handling fee or another cost.
6. The Seller states the amount of the delivery cost in the consent to accept the return referred to in § 15.
7. The Seller accounts for the delivery cost in the credit note for the returned Goods or, if it cannot be included in that credit note, in particular where the Buyer returns all Goods from the order, in a separate document. The choice of document does not affect the amount of the delivery cost or the rules for charging it. If, when the return is settled, the Buyer is entitled to a refund of the price paid for the returned Goods, regardless of the payment method, the delivery cost is deducted from the refund. Any part exceeding the refund is payable under the document referred to in the first sentence, by the due date stated in that document, but not before it is delivered to the Buyer. If the price of the returned Goods has not been paid, in particular under deferred payment terms, delivery cost accounted for in the credit note increases the balance payable under the invoice for the returned Goods, reduced by the price of the returned Goods, and that invoice's due date remains unchanged. Delivery cost accounted for in a separate document is payable by the due date stated in that document. In both cases, the delivery cost does not become due before the document accounting for it is delivered to the Buyer. Deduction is a method of payment and does not replace the document; delivery cost settled by deduction is not payable again. Documents are issued in accordance with applicable tax provisions, and the same delivery cost may not be collected more than once.
8. This section applies to orders placed on or after 21 September 2026. For earlier orders, it applies only if the Buyer accepts this condition when agreeing the return.

Chapter VII. Complaints and Liability for Defects

§ 16. The Seller is liable for non-conformity of Goods with the agreement, including physical and legal defects, under the Polish Civil Code (Article 556 et seq.) and, for Consumers, under the Polish Consumer Rights Act. A Customer may submit a complaint about non-conforming Goods promptly after discovering a defect. The complaint must be reported to the Seller with a description of the defect and the remedy requested, such as replacement or a refund of the price.

§ 17. Customers are entitled to the Seller's statutory liability for defects in the Goods (rękojmia). A Consumer may pursue claims under that liability for two years after the Goods are handed over. A Business Customer may pursue claims under the Polish Civil Code (Article 558 et seq.). The Seller considers a complaint within 14 calendar days of receiving it. If the complaint is accepted, the Seller replaces the Goods with defect-free Goods or refunds their price, at the Customer's choice, unless repair or replacement is possible and does not involve excessive costs.

§ 18. Returned Goods, Goods subject to a complaint and any correspondence relating to a return or complaint must be sent exclusively to the Seller's warehouse at ul. Ks. dr J. Knosały 115, 41-922 Radzionków, Poland. The Goods must be packed to protect them during transport. The Seller does not collect cash-on-delivery shipments returned by the Customer without prior written consent.

Chapter VIII. Protection of Personal Data

§ 19. The Seller, Kortools, is the controller of Customers' personal data. Customer data is processed to perform the Sales Agreement, including invoicing, delivery and payment handling, to meet the Seller's legal obligations, to protect the Seller against the costs of uncollected cash-on-delivery shipments (§ 10b(5)), and, with the Customer's consent, for marketing, in particular sending a newsletter. The legal basis is Article 6(1)(b) of the GDPR (processing necessary to perform an agreement); for protection against the costs of uncollected shipments, Article 6(1)(f) of the GDPR (the Seller's legitimate interests); and, for marketing, Article 6(1)(a) of the GDPR (consent). Customers have the right to access, rectify and erase their data, restrict processing, data portability and object to processing, and to withdraw consent to processing for marketing at any time. Detailed information on processing Customers' personal data is provided in the Privacy Policy available on the Kortools Store's website.

Chapter IX. Final Provisions

§ 20. These Terms and Conditions are available on the Kortools store's website and form an integral part of Sales Agreements concluded through the Store. The Seller reserves the right to amend them. Customers will be informed of amendments with appropriate advance notice. Amendments may not restrict Consumers' rights under applicable law.

§ 20a. A Consumer may use out-of-court procedures for handling complaints and pursuing claims. In particular, the Consumer may seek free assistance from a district or municipal consumer ombudsman, ask the provincial inspector of the Polish Trade Inspection to initiate an out-of-court dispute resolution procedure, or apply to a permanent arbitration court operating under the provincial inspector of the Polish Trade Inspection. Detailed information is available on the website of the Polish Office of Competition and Consumer Protection (uokik.gov.pl). Out-of-court procedures are voluntary and require both parties' consent.

§ 21. Matters not covered by these Terms and Conditions are governed by the relevant provisions of the Polish Civil Code, the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended), the Act of 18 July 2002 on the Provision of Services by Electronic Means (Journal of Laws 2022, item 1446, as amended), and other applicable legislation. If a provision is found invalid or unenforceable, the remaining provisions remain in force. These Terms and Conditions take effect on the date they are published in the Kortools Store.