The loyalty program is available exclusively to registered customers. You collect points for every purchase and exchange them for Allegro gift cards or Kortools gift cards.
1How to get a gift card: step by step
- Create an account and log in. Points are awarded only to registered customers. The account must exist before you place the order.
- Buy tools. For every PLN 25 gross of a paid order you receive 1 point. Points are calculated on the value of the products, excluding the delivery cost. 1 point is worth PLN 1.
- Wait until the payment is posted. Points are added after the order is paid, not when it is placed.
- Check your balance. Go to your account in the top menu or straight to the rewards list: the balance is shown above the products.
- Choose a card. The rewards list contains Allegro and Kortools cards in denominations from PLN 20 to PLN 1000. Cards you do not have enough points for yet are greyed out.
- Add the card to the cart and go to the cart.
- In the “Delivery and payment” step choose the delivery method eKarta podarunkowa (e-gift card, 0.00). The card is sent by e-mail, so no shipment is needed.
- Place the order. We send the card to the e-mail address given in the order within 1 business day of the payment being posted.
2Gift card delivery
The gift card is sent electronically to the e-mail address given in the order. It can be any address: it does not have to be the one you used to register your account.
| What you buy | Required delivery method |
|---|---|
| A gift card for points only | eKarta podarunkowa (e-gift card, 0.00) (the card is sent by e-mail, no physical shipment) |
| Gift card + tool | Any delivery method for the tool (parcel locker, courier, etc.). The card is sent by e-mail anyway. |
Remember
For an order containing only a gift card, choose the delivery method eKarta podarunkowa (e-gift card, 0.00). Any other delivery method in such an order adds a cost that is not needed: the card is sent by e-mail anyway.
Two cards to choose from
You exchange points for an Allegro card or a Kortools card. Both are available in the same denominations: PLN 20, 50, 100, 150, 250, 500 and 1000.
| Card | Where you can use it |
| Allegro card | You enter the code when completing your purchase in the Allegro cart. You can use it for any products on Allegro. |
| Kortools card | You enter the code with your next order at kortools.pl, in the “Delivery and payment” step, in the “Gift card” section (point 3 below). The card value is deducted from the amount to pay. |
The Kortools card is not a discount on the order in which you receive it. It is a code for future purchases: you will receive it by e-mail after the order payment is posted.
You order both cards the same way: add the chosen card to the cart and in the “Delivery and payment” step choose the delivery method eKarta podarunkowa (e-gift card, 0.00).
3How to use a Kortools card when ordering
You receive the Kortools card code by e-mail. You enter it in the second step of your order at kortools.pl, “Delivery and payment”, in a separate section called “Gift card”. This is not the “Discount coupon” field.
- Add products to the cart and in the cart click “Delivery and payment”.
- Choose the delivery method. Below the delivery methods, just above the payment selection, there is a section called “Gift card”. Click “Add card”.
- Enter the code from the e-mail in the “Enter the card code” field and click “Apply”. The card value is deducted from the amount to pay.
- Pay the rest with the selected payment method and click “Place order and pay”. If the card value is higher than the order, the remaining balance stays on the card for future purchases.
Remember
The “Discount coupon” field in the cart summary is only for discount codes. You enter the Kortools card code only in the “Gift card” section. The Allegro card is used on Allegro, not at kortools.pl.
4Getting a card without placing an order
If you prefer not to place an order in the store, you can exchange points for an Allegro card directly by contacting our office. Procedure:
- Send an e-mail to biuro@kortools.pl
- In the message, provide:
- the login or e-mail of your account in the Kortools store
- your company tax ID (NIP / VAT number)
- the current number of points on your account (security check)
- the e-mail address the card should be sent to (it can be any address)
- the card denomination you want to exchange your points for
- After verification we send the electronic card to the indicated e-mail address and deduct the points from your account.
Security
Verification by login, tax ID and points balance protects against the card being sent to the wrong address. If any of the details do not match, we will ask you to complete the request before we process it.
5Which documents you will receive
The most common question from companies: will I get a document for goods bought with the card? Yes. You receive a regular VAT invoice for the full value of the purchase.
| When | Document you receive |
| You receive a Kortools card for points | Accounting note. It documents the issue of the card itself. It is not an invoice and you do not pay for it: issuing the voucher is not subject to VAT. |
| You pay for purchases with the card | A regular VAT invoice for the full value of the goods. The card is shown on it as a payment method, just like a bank transfer. You have the full cost and the full VAT to deduct. |
| You receive an Allegro card | Nothing from us: the card is issued by Allegro. The invoice for purchases is issued by the seller on Allegro. |
Example. You buy tools for PLN 1,230 gross and pay PLN 500 with the card and PLN 730 by bank transfer. The invoice is for PLN 1,230 gross (PLN 1,000 net + PLN 230 VAT), and the payment breakdown shows: gift card PLN 500, bank transfer PLN 730.
The card is not a discount and does not reduce the sales value on the invoice. The goods enter your stock with a document, like any other purchase.
The Kortools card is valid for at least 12 months from the day the code is sent (the exact date is given in the message with the code). During that time you can pay with it multiple times until the balance is used up. The full rules are in the Terms and Conditions, §5 and §9.
6Frequently asked questions
Why were points not added to my account?
The two most common reasons:
- An order on an invoice with deferred payment has not been paid yet. Points are awarded only after the payment is posted, not when the order is placed.
- A discount code was used in the order. The loyalty program cannot be combined with other discounts: if you used a code, no points are due for that order. They may be visible while you place the order, but they are automatically deducted from your account afterwards.
If neither case applies, write to biuro@kortools.pl with the order number and we will check it manually.
When are points added to the account?
Points are added after the order has been paid and the payment posted. If the order is cancelled or returned, or you withdraw from the contract, the points for it are deducted from your account.
Do points expire?
You will find the detailed conditions in the loyalty program terms and conditions.
Can I combine points with a discount coupon?
No. Points and discount codes are mutually exclusive. You use points to pay for items from the rewards catalog, and if you use a discount code in an order, no points are due for that order: if they appear on your account, they will be automatically deducted.
What if I return an order for which I received points?
The points awarded for that order are deducted from your account: in full when the whole order is returned, and proportionally to the returned items when part of it is returned. If you have already exchanged them for a reward, the balance goes below zero and blocks further rewards until it is settled. If the reward has already been issued, we settle its value when refunding the payment for the order.
Can I return a gift card received for points?
No. A gift card is a reward fulfilled at the moment the code is sent: we do not withdraw the code and the points used for it are not returned.
Which e-mail address can the card be sent to?
Any address: the card is sent to the address given in the e-mail field of the order or in your e-mail request. It does not have to be the e-mail linked to your store account.
What if I do not have a store account yet?
Points are awarded only to registered customers. Register before your first purchase, otherwise the points from that transaction will not be assigned.
Questions? biuro@kortools.pl | +48 789 589 582
