Loyalty program regulations

Change to the Terms and Conditions from 11 November 2026. Announced on 27 October 2026. Below is the version effective from 11 November 2026. The following change: §3 (a new section 4: products covered by a price promotion do not earn points, and points are calculated on the other products in the order; a reference to section 4 in section 3) and §11(1) (date of entry into force). The new provision applies to orders placed from 11 November 2026. Until 10 November 2026 the version of 14 October 2026 applies, which does not contain §3(4).

This is an English translation of the Polish Terms and Conditions of the Loyalty Program. In case of any discrepancies, the Polish version prevails.

Effective from 11 November 2026.

Terms and Conditions of the Loyalty Program of the Kortools online store.

§1 General provisions

1. The Organizer of the Loyalty Program (hereinafter the “Program”) is Kortools Kamil Henkelman, conducting business at: ul. Ks. dr J. Knosały 115, 41-922 Radzionków, Silesian Voivodeship, Poland.
2. The company is registered under tax ID (NIP): 6263057845, REGON: 526925920.
3. The Program is addressed exclusively to registered Customers of the Kortools online store.
4. Participation in the Program is voluntary. Joining the Program constitutes acceptance of these Terms and Conditions.

§2 Participation and conditions

1. To become a Participant in the Program, the Customer must have an account and be registered on the Kortools online store website.
2. Points are awarded only for orders placed via the website of the Kortools store. Orders placed through other channels (e-mail, telephone, messaging apps) are not covered by the Program.
3. Points are granted after the order has been paid. For orders settled on the basis of an invoice with deferred payment, points are awarded only after the full payment has been posted.

§3 Rules for awarding points

1. For every PLN 25 gross spent, the Customer receives 1 point.
2. The value of 1 point corresponds to PLN 1 gross to be used in the Kortools store.
3. Points are calculated on the value of the products in the order after any discounts granted, subject to section 4 and §8(3). The delivery cost is not included in the calculation base.
4. Products covered by a price promotion, i.e. sold in the store at a promotional price, do not earn points. Points are calculated on the value of the other products in the order, in accordance with sections 1-3. The points shown when the order is placed also include products on a price promotion; therefore, after the points for the order are granted, the excess over the points due under the second sentence is automatically deducted from the account. A price promotion alone does not remove points for the other products in the order (§8(3) does not apply to it). Where part of the order is returned (§8(4)), points are deducted in proportion to the share of the returned products that earned points in the value of all products in the order that earned points; returning a product covered by a price promotion does not reduce the number of points.

§4 Exchange of points

1. Points can be exchanged only for an Allegro gift card or a Kortools gift card.
2. Points are exchanged for gift cards from the rewards catalog. The Participant receives a card code used to pay for subsequent orders.
3. The cards available for points can be found in the Participant’s account by clicking the “See rewards for points” button.
4. The Kortools gift card is a code to be used with a subsequent order in the kortools.pl store. It does not reduce the amount of the order in which it was received.

§5 Gift cards: rules of issue

1. Gift cards are issued in electronic form (the card code is sent by e-mail).
2. The card is sent to the e-mail address given in the order. This address may differ from the e-mail assigned to the store account.
3. For orders containing only gift cards (no physical products), the Participant chooses the delivery method “eKarta podarunkowa” (e-gift card, 0.00). The card is sent by e-mail anyway, so delivery methods that generate a shipping cost should not be chosen.
4. A gift card is a reward fulfilled at the moment the code is sent to the indicated e-mail address. From that moment the card cannot be returned, exchanged or cancelled, and the points used to obtain it are not returned to the Participant’s account.
5. The Kortools gift card is a multi-purpose voucher within the meaning of Article 2(44) of the Polish Act on Goods and Services Tax (VAT). The card can be used to pay for any goods available in the kortools.pl store, in whole or in part, with no minimum order value and no obligation to make an additional payment. The card can be used both for deliveries within the territory of the Republic of Poland and for deliveries to another Member State of the European Union.
6. The card is valid until the date given in the message with the card code, and for no less than 12 months from the day the code is sent.
7. During the validity period the card can be used to pay multiple times, until the balance is used up. After the validity date, unused funds are forfeited and cannot be refunded or exchanged for cash.
8. Kortools withholds the dispatch of a gift card as long as the Participant has due and unpaid amounts payable to Kortools, in particular overdue invoices or debit notes. Withholding does not deprive the Participant of the points or the card: we send the card promptly after the amounts are settled, and its validity period runs from the day it is sent.

§6 Receiving a card without placing an order

1. The Participant may exchange points for an Allegro gift card without placing an order in the store, directly by contacting the office.
2. To do so, the Participant sends a message to biuro@kortools.pl, stating:
   • the login or e-mail of the account in the Kortools store,
   • the company tax ID (NIP / VAT number),
   • the current number of points on the account (security check),
   • the e-mail address the card should be sent to,
   • the card denomination, in line with the rewards catalog offer.
3. After successful verification, Kortools deducts the points from the Participant’s account and sends the electronic card to the indicated e-mail address within 3 business days.
4. If any of the details do not match, Kortools asks the Participant to complete the request before it is processed.

§7 Validity of points

1. Points are valid for 12 months from the day they are granted.
2. After this period, unused points expire and are automatically removed from the Participant’s account.

§8 Returns, order cancellations and abuse

1. Points cannot be exchanged for cash or transferred to another person.
2. The Program applies only to orders placed through the Kortools online store website.
3. Loyalty points are not awarded for orders in which a discount code, promotional coupon or any other form of price reduction was used, including individual discounts. Points visible while such an order is being placed are automatically deducted from the account after it is placed.
4. Points granted for an order are deducted from the Participant’s account if the order is cancelled, the contract is withdrawn from or the goods are returned: in full when the whole order is returned, and proportionally to the value of the returned items when part of the order is returned.
5. The points are deducted regardless of whether the Participant has already used them. If the points have already been exchanged for a reward, the Participant’s points balance may become negative. A negative balance blocks further rewards until it is settled.
6. If a reward received for points deducted under section 4 has already been fulfilled, Kortools settles its value when refunding the payment for the order. The amount refunded to the Participant is reduced by the value of the reward issued, calculated by the number of points used to obtain it (1 point = PLN 1). If the payment has already been refunded or the refund is lower than the value of the reward, Kortools calls on the Participant to pay the difference.
7. Return of a product reward: an unused and complete product from the rewards catalog is accepted under the return rules applicable in the store, and the points used to obtain it are returned to the Participant’s account. Returning a reward does not mean a cash payout, because the reward was not paid for with money.
8. Kortools has the right to exclude a Participant from the Program, cancel the accumulated points and demand the return of the equivalent of the rewards issued in the event of conduct contrary to the purpose of the Program, in particular repeatedly placing and returning orders in order to obtain rewards, creating several accounts by the same entity or providing false data.
9. Kortools reserves the right to change the terms of the Program, including the number of points, the value of rewards or the requirements, provided that significant changes are announced on the website 14 days in advance.

§9 Documents and tax settlement

1. When a Kortools gift card is issued, the Participant receives an accounting note. The note documents the issue of the voucher itself and is neither a VAT invoice nor a request for payment. The issue of a multi-purpose voucher is not subject to VAT (Article 8b(1), second sentence, of the Polish VAT Act), which is why no invoice is issued at this stage.
2. For a purchase paid with the card, the Participant receives a regular VAT invoice covering the full value of the goods purchased. The card is shown on the invoice as a payment method, just like a bank transfer or a payment card. The card is not a discount and does not reduce the sales value shown on the invoice.
3. The Allegro gift card is a voucher issued by Allegro, not by Kortools. Kortools does not issue a note or an invoice in this respect, and purchases made with such a card are documented by the seller on Allegro. The tax treatment of the Allegro card on the Participant’s side may differ from that of the Kortools card and is assessed by the Participant on their own.
4. Kortools does not issue tax information statements (including PIT-8C) to Participants in respect of rewards in the Program. How the reward is recorded in the Participant’s books is assessed by the Participant’s accountants, who know the Participant’s full situation.

§10 Complaints

1. The Participant may submit complaints concerning the calculation, granting or use of points to biuro@kortools.pl or via the contact form available on the store website.
2. The complaint should state: the login or e-mail of the account, the order number (if applicable) and a description of the problem.
3. Complaints will be considered within 14 days from the date of receipt.

§11 Final provisions

1. This version of the Terms and Conditions enters into force on 11 November 2026. §3(4) applies to orders placed from 11 November 2026. The rule that points granted for an order are deducted if the order is cancelled, the contract is withdrawn from or the goods are returned (§8(4)) has applied since the beginning of the Program and has not changed.
2. The current version of the Terms and Conditions is always available at: kortools.pl/en_US/i/Loyalty-program-regulations/33
3. In matters not regulated by these Terms and Conditions, the provisions of the Polish Civil Code and other applicable provisions of Polish law apply.

Questions: biuro@kortools.pl  |  +48 789 589 582